Refund policy

Refund Policy

Thank you for supporting Kre8AD STUDIOS — your satisfaction means everything to us. Please review our refund policy below:

Digital Products

At this time, digital products are not available for sale.

When digital products become available, please note that all sales will be final. We will not offer refunds, exchanges, or cancellations once a purchase is completed and the product has been delivered.

If you have any questions or need assistance, feel free to contact us at kre8ad@outlook.com.

Physical Products – Return & Refund Policy

If you receive a damaged or defective item, please contact us within 3 days of receiving your order by emailing kre8ad@outlook.com. Be sure to include your order number, a brief description of the issue, and photos of the damaged or defective item. We will review your case and, if appropriate, offer a replacement or refund.

Eligibility for Refunds

  • Items must be unused and in their original packaging.

  • Return requests must be submitted within 7 days of delivery.

Non-Refundable Items

  • Custom or personalized items

  • Sale items or items purchased with a discount
    (unless damaged upon arrival)

Refund Process

  1. Contact us at kre8ad@outlook.com with your order number and details of your request.

  2. If approved, we will provide instructions for returning the item.

  3. Once we receive and inspect the returned item, we will process your refund within 5–7 business days.

  4. Refunds will be issued to your original payment method.

  5. Please note that return shipping costs are the customer’s responsibility unless the item was damaged or defective.

Contact Us

If you have any questions about this policy or need further assistance, please don’t hesitate to reach out to us at kre8ad@outlook.com.

Thank you for understanding and for being a valued part of Kre8AD STUDIOS.